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Every conversation
is an opportunity to strengthen a relationship

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At Client Talk, our focus is on helping you strengthen relationships inside and outside your business, driving growth, retention and loyalty. We put people at the heart of our work through listening programmes, business and relationship development training and coaching, and client experience consultancy.

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Our work not only improves how businesses connect with their clients and their teams but also enhances the overall client experience, ensuring that every interaction is valuable, meaningful, and impactful.

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Client Talk works across professional services and B2B sectors, with organisations of all sizes across the UK and internationally. We have a team of multilingual listeners and accredited coaches who can help you.

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OUR SERVICES

CLIENT LISTENING

We deliver independent listening programmes for businesses who require external support, and work alongside those who prefer to listen themselves.

We don’t mind how you listen, as long as you do!

CLIENT EXPERIENCE

Our approach to learning combines training & coaching and covers a range of business and relationship development topics from boosting personal effectiveness to developing leadership skills.

TRAINING
& COACHING

Taking insight gathered from your clients, we’ll help you to develop a vision for your ideal client experience and a roadmap for getting there resulting in improved service delivery and a client-centred business.

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BEYOND THE FEEDBACK

Taking place across 21 and 22 April 2027 at Henley Business School, this experience is for anyone passionate about client listening and CX. Whether you’re shaping firm-wide strategy or just starting to spark internal conversations, you’ll find workshops designed to meet you where you are.

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OUR APPROACH

A ‘Gather, Reflect, Act’ approach underpins all our work. This means you get clear, actionable reporting on the insights gained.

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GATHER

Deep, client-led insight is gathered through interviews with internal and external stakeholders. Conducted predominantly online, we serve a global, geographically dispersed, multi-lingual client base.

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REFLECT

The insight provides a foundation for reflection. We help you understand what your clients want, how their decision-making is being influenced, where you’re doing well and the areas that need to be improved, as well as identifying opportunities for business development and evidence-led marketing activity.

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ACT

We collaborate with clients to act on and implement the insights, addressing any issues and closing the feedback loop.

"I’ve been working closely with Client Talk on our client experience project, and their support has been absolutely invaluable. Their insight, guidance and collaborative approach have helped us to better understand and enhance every aspect of our client journey. Client Talk have brought expertise, energy and empathy to the process, making a real difference to how we connect with and serve our clients. I couldn’t have done it without them."

Jess Coombes, Marketing Manager, Amicus Law

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