REPORTS
LOOKING BEYOND TODAY'S CHALLENGES TO ANSWER TOMORROW'S QUESTIONS
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We believe the most valuable conversations are often the ones that haven't happened yet.
That's why we regularly commission and produce research reports that explore the issues, trends and questions shaping the future of client listening, client experience and professional services. Some are inspired by the challenges our clients are facing right now. Others examine emerging topics we believe deserve greater attention, even if they're not yet part of the mainstream conversation.
Our reports combine market insight, expert perspectives and real-world experiences to help firms think differently, challenge assumptions and make more informed decisions.
Whether you're looking for practical ideas, fresh perspectives or evidence to support change within your organisation, we hope you'll find something useful. Please explore our latest reports below, all available to download free of charge.
THE POWER OF STORIES
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Firms are looking in the wrong places for answers, that was the finding from our recent Diversity Study which marked one-year since the publication of The Class of 2002.
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One year on, we are sharing further insights, including the diversity initiatives that are working, and those that aren’t. We also restate why we believe that the power to change lies in each and every one of us.
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Download your free copy of our report to see what we found.
THE CLASS OF 2002: WOMEN IN LAW
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In our latest report, we ask why women aren't reaching the top of law firms? Are we treating the symptoms of equality, instead of the root cause?
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Herbert Smith Freehills alumnus Claire Rason and founder of Client Talk has been working on this less-than-typical diversity experiment. She set out to find out whether, if she hadn't quit the law in 2005, she would have made partner. The results were surprising and shed new insights into why women might not be making it to the top of the profession.
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Download your free copy to see what we found.
ARE WE LISTENING?
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When firms talk about growth, the conversation often focuses on business development, marketing activity and winning new work. But what do clients, partners and in-house marketing teams think really drives growth?
To find out, we spoke to people from across the professional services landscape and explored the role that listening, relationships and client insight play in shaping long-term success. The result is a report packed with perspectives, observations and practical insights.
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