Blog

In today’s fast-paced professional world, communication has become more rapid but not necessarily more effective. The rise of email,...

Whether you’re managing a team, delivering client feedback, or trying to uphold standards without damaging morale, knowing how to hold space for discomfort and steer the conversation with care is an essential skill.

One of the first things you learn in law school is the 'eggshell skull rule': if you harm someone, you’re responsible for all the damage,...

In the professional services sector, client listening is often an initiative led by business and client development teams. It is...

Securing partner buy-in is essential when working in a partnership. Those familiar with partnership dynamics will understand the...

In the competitive world of professional services, it's easy to get caught up in the rankings game. Whether it's Chambers or Legal 500,...

Welcome to The Happy Client! Written by our Director, Anna Lake ,  this monthly newsletter shares insights, ideas and inspiration to...

Welcome to The Happy Client! Written by our Director, Anna Lake ,  this monthly newsletter shares insights, ideas and inspiration to...

Welcome to The Happy Client! Written by our Director, Anna Lake ,  this monthly newsletter shares insights, ideas and inspiration to...

Referees often fall into the trap of being an afterthought, a mere checkbox in the extensive directory submission process. After weeks of...