"Coaching is unlocking a person's potential" Whitmore


  • Coaching can create a culture of growth within an organisation leading to increased participation 

  • 80% of people who receive coaching report increased self-confidence, and over 70% benefit from improved work performance, relationships, and more effective communication skills. 86% of companies report that they recovered their investment on coaching and more (source: ICF 2009)

  • Companies who combine coaching with training increase employee productivity over 80% (Bureau of Justice, 2001)

  • Coaching can help make a good professional  ‘great’


Our coaches can work with individuals within your organisation or with teams of professionals to help maximise their potential. 

Coaching and professional services


Coaching is intended to facilitate learning and insight with the person being coached.  It enables the person being coached the time and freedom to explore the areas that they feel will have the biggest impact on their performance.   

Professional services firms tend to be made up of highly intelligent individuals who are experts in their fields.  As the market for services evolves, these professionals are constantly being asked to do more for less and are expected to have a whole range of skills that go beyond that which they are expert in.  

Some professionals find marketing and business development easy.  Others might find elements of it daunting.  Even in the largest of firms, lurks the professional who is terrified of standing in-front of a room of people.  Or the professional who just can’t bring themselves to ask their existing client whether they would be interested in exploring the firm’s other offerings. Coaching can help professionals overcome some of these concerns.  However, coaching is not just for those who have an ingrained fear of selling or presenting.   

Coaching can help make a good professional  ‘great’.  

Frequently asked questions about coaching


Isn’t coaching just for people who are performing badly? 


The short answer to this is no!  The greatest sportspeople in the world use coaches to make sure they play at their best.  Harry Kane doesn’t need to be shown how to kick a ball – Serena Williams doesn’t need to be shown how to volley – but their coaches help them bring their best to each game.  At Client Talk we believe that professionals should be doing the same! 

Does it help if the coach knows my business? 

Whilst coaches don’t have to have a deep knowledge of the challenges facing the coachee to help the coachee reach their potential, we believe that in certain circumstances it helps.  All our coaches have experience working in professional services firms or with professionals from professional services firms.  This means that we understand your challenges.  We can, where helpful and with permission from the coachee, bring into the coaching session experiences that others have found useful. 

How do I know if my coach is qualified? 


We believe that it is important that you know that your coach has training and accreditation.  As such all of our coaches are accredited with one of the major coaching bodies.  This means that they adhere to a code of ethics, have continuous professional development and regular supervision. 


This gives you peace of mind that you are working with the best. 

Whilst coaching has grown in popularity, there is no requirement that coaches be trained in coaching before they offer themselves up as a coach.  There are numerous one day courses that are offered enabling people to acquire the basic skills needed.  Coaches do not need to be regulated or accredited.   

What if I don’t like my coach? 

Chemistry is important.  Before each coaching session the professional is invited to attend a chemistry session free of charge.  If it is felt that the coach isn’t the right fit an alternative can be offered.

What is the difference between coaching and mentoring?

Coaching is often confused with mentoring. Mentoring is where someone with experience in a particularly field helps someone by giving guidance and direction.  Coaching is about supporting an individual to find their own answers.  A coach doesn't have to be someone with experience in the field of the coachee.  Coaches come with a set of skills and approaches that are intended to help the coachee optimise their performance.

What is virtual coaching?

Virtual coaching is simply face to face coaching which is conducted in a virtual setting. That could be over the phone or via video conferencing.  Virtual coaching can provide useful where the coach and coachee are in different locations - opening up the choice of who the coachee can chose to coach them.  They have been found to provide all the benefits of face to face coaching and can often be offered at a reduced cost because of the travel time saved.



How can coaches help manage change?

Coaches are trained to manage change. There job is to help individuals or teams maximise their performance and effect the changes needed to achieve that. Coaches are often trained in behavioural change, they often have a deep understanding of psychology. Coaches work either on a systemic or individual level to manage change.

What is a coaching culture?

There is no one definition of coaching culture. On the one hand it could be interpreted as an organisation that understands the importance of coaching and which uses coaches to enhance the performance of its employees. On the other hand, coaching culture can be interpreted as an organisational culture which embraces some of the key skills of coaching. Listening. Empathy. Curiosity. An organisation with a coaching culture is likely to be non-directive and have a high degree of psychological safety. Its leaders are likely to adopt a coaching style.

What is coaching? 

There is no universally accepted definition of coaching.  It is sometimes described in terms of what it is not.  It is not mentoring (which is often an informal arrangement where the more experienced party shares their knowledge to guide the other), it is not teaching (which has a set purpose and again relies on one person imparting knowledge to another) and it is not counselling (which is more therapeutic in nature).   

Coaching has been described as: 

The art of facilitating the performance, learning and development of another (Downey) 

Unlocking people’s potential to maximise their own performance.  It is helping them to learn rather than teaching them (Whitmore) 

Empowering people by facilitating self-directed learning, personal growth and improved performance (Bresser and Wilson). 

Coaches rely on a series of tools and skills that help the person being coached unlock their potential.  The key skill for any coach is the ability to listen – and this goes beyond mere active listening.  Coaches strive to be empathetic listeners where “the coach is able to play back the thoughts and feelings that are on the periphery of the coachee’s awareness” (Hawkins and Smith).   


Our coaching service

Client Talk's accredited coaches are experienced at coaching partners, lawyers, accountants, C-Suite, business owners, and marketing and business development professionals.  

Our coaches offer 1:1 and team coaching. 


  • Executive/Leadership coaching – we are experienced coaching leaders, partners and executives. Executive coaching is the coaching of individuals who are in a position of leadership or influence.  For these individuals it is often important for coaching to be solutions focused and sessions can involve a mixture of skills and performance coaching. A knowledge of the system in which leaders find themselves is often central to the issues being explored.  Our coaches have been selected for their experience as coaches, but also their experience outside of the world of coaching, which enables them to quickly build a rapport with their coaches.  


  • Team Coaching - team coaching helps enhance the performance of teams.  Given how crucial team performance is to an organisation's success, team coaching can deliver big results.  Our coaches are experienced working with teams within professional services organisations. 

  • Skills coaching– skills coaching involves the development of specific key skills or competencies. Given the focus of these sessions, coaching programmes tend to be shorter and solutions focused.


  • Performance coaching – performance coaching goes deeper than skills coaching and focuses on the broader capabilities of the coachee.  It works on the longer-term development of the client.  Coaches bring a range of coaching tools and techniques to help the individual maximise their potential.


  • Career coaching – we are experienced working with professionals who are transitioning in their career and need coaching to help them develop the skills needed to be a success or to find direction.

  • Paternity coaching - we can help work with professionals who are about to go on paternity leave, or who are about to return to work from paternity leave, to help them with the transition to working parent.

  • Virtual coaching - all of our coaches are experienced at offering virtual coaching.  Virtual coaching offers the same benefits of face-to-face, but affords greater flexibility. Coaching can take place via video conferencing or by telephone.   Busy leaders often chose this method of coaching because it means that they can be coached outside of the office environment and maximise their time whilst being in a space which is more conducive to reflection.   It also means we can coach across borders. We are able to coach in English and Spanish.


Find out how coaching can help you

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