Gradients

BUSINESS DEVELOPMENT DIAGNOSTIC TOOL

Client Talk has created a unique diagnostic tool which draws on behavioural change theory to help you take the pulse of your professionals.

​It has been designed to be easy to use but to empower you to be able to generate the best return on investment.  It's a simple tool that provides powerful insight. 

We recognise that for professional services companies to be successful, strategy needs to have clients at the heart of everything. However, strategy will only work if it reflects the professionals delivering the service and if they are committed to implementing it. 

THE CHALLENGE

The challenge that professional services companies’ face is that your professionals are great lawyers, accountants, economists, property specialists. They aren’t necessarily great marketeers. 

As professional services companies are struggling to find their point of difference, professionals are also being asked to be innovators and disruptive. The new generation of professionals needs to be able to market and sell their business. 

What sets a good professional apart from a great one is that they have skills beyond that which is their core business.  They have a growth mindset and are constantly looking to learn and evolve.

THE SOLUTION

Client Talk has created a unique diagnostic tool which draws on behavioural change theory to help you take the pulse of your professionals. It provides a snapshot of where your professionals are against four key metrics: 

 

  • Skills

  • Motivation

  • Mindset, and 

  • Understanding of strategy.  

 

It has been designed to be easy to use but to empower you to be able to generate the best return on investment.

 

A simple tool that provides powerful insight 

HOW IT WORKS

We have created a simple questionnaire that is sent to all the firm, or a subset within the firm. The questionnaire has been designed to be short to ensure maximum response rates.

 

Client Talk analyse the responses and produce an easy to read report.  We will work with you to identify the quick wins.  The responses might produce insights which are key to unlocking your strategy’s potential and we will provide recommendations on how you could approach this.

 

The report will provide a traffic light assessment against four key metrics and a skills grid.

EXAMPLES

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Client Talk | Client Listening | Coaching & Training, London

CLIENT LISTENING

We use active listening to provide firms with client feedback and insight through training, coaching and client listening.

 

Through client feedback and insight, we can help you understand how to put clients at the heart of driving forward your strategy.

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COACHING

Client Talk's accredited coaches are experienced at coaching partners, lawyers, accountants, C-Suite, business owners, and marketing and business development professionals.  

We facilitate learning and offer insight through 1:1 and team coaching. 

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TRAINING

 We know that the professionals in your firm are at the heart of achieving your strategy, your objectives, and your ambitions.    

 

We provide the training, human-centered skills, and coaching needed to deliver success.