Gradients

TRAINING

We use behavioural change theory to go deeper than most training providers. We want to make a difference, not just provide a course to tick a box.

Our training programmes include skills workshops that provide professionals with the tools they need -whatever the stage of their career.

Where we differ from other training providers is in our belief that to get the most from training, individuals should also be supported by coaching. Training helps to give people the skills, but coaching gives them the confidence to apply and use those skills. By combining the two you get maximum return on your investment in training.

Find out more below on how we do things a little differently from your usual training provider:

At Client Talk we provide a continuous training programme of learning, with measurement, to help develop your professionals. We focus on the areas that your professionals need most and use coaching to reinforce what has been learnt in training.

 

Listening is a skill that is often overlooked when it comes to building skills through training. However, being a good communicator is at the heart of being a trusted advisor.

 

All our training programmes and workshops have coaching at the heart of them.

 

We use coaching tools and techniques to help leaders get the most from the conversations they are having with their teams, clients, and targets. We help build trusted advisors.  

We use coaching at 3 key stages of each skills programme:

AT THE START

1:1 coaching at the start of our training programmes helps to overcome any mindset issues identified during our diagnostic stage alongside any other concerns or fears that need to be addressed.

 

We also employ motivational interviewing techniques during our training sessions if there are professionals who are disengaged or feel ‘made to attend training’ and lack the desire to be there.

MID WAY

We use a group coaching session at the mid-way point of all Client Talk training programmes. 

During this session, professionals learn from each other. They discuss progress made and help each other with any particular stumbling blocks. This helps cement the learning from training and encourage the sharing of best practice.

AT THE END

We make sure that individuals are committed to continuing practicing and using the skills we have taught them during the training session.

Where personal plans have been made, we talk through these with professionals to make sure that they are motivated to use the skills they have learned during training.

ClientTalk-TRAINING-visuals-SM.png
 
 

OUR UNIQUE DIAGNOSTIC TOOL

​Before undertaking a training programme with any firm or organisation we conduct analysis using our unique diagnostic tool. The Business Development Diagnostic Tool draws on behavioural change theory to help you take the pulse of your professionals. It has been designed to be easy to use but to empower our clients with powerful insight into their skills training needs.

Our diagnostic tool provides a snapshot of where your professionals are against four key metrics:

  • SKILLS

  • MOTIVATION

  • MINDSET

  • UNDERSTANDING OF STRATEGY
     

Through this process, we can work with our clients to understand where you are in your training journey and to understand what training programme will enhance your organisation's performance. All our courses are tailored specifically to meet your firm’s needs. This isn’t a one size fits all solution!

 

We also use our Business Development Diagnostic to understand where the skills gaps are to help focus our training programmes on your needs. We take the time to fully understand your needs, as professionals and as an organisation, defining the critical success factors from the beginning and making sure we deliver.

OUR TRAINING PROGRAMMES

Whilst our training programmes are tailored to professionals and organisations the following courses give a flavour of the skills training, we can offer:

ESSENTIAL SKILLS TRAINING

TRAINING FOR THE PROFESSIONAL JUST STARTING OUT

 

We offer training programmes targeted at those starting their career as a professional. Our skills training courses cover the basic skills that young professionals need to develop and master, these include:

  • Content and thought leadership

  • Networking 

  • Presentation skills 

  • Writing for the web

MAKING RAINMAKERS

TRAINING THE NEXT GENERATION OF LEADERS

 

We have training courses for your aspiring leaders who are managing the difficult transition from manager to leader. These workshops build on the skills that leaders will have picked up through their career and focus on the additional skills that will be needed to bring in clients and develop your professionals and organisation. These include: 

 

  • Active listening

  • Building your pipeline 

  • Influence training

  • Business development & sales training

  • Personal branding and impact

  • Presentation skills 

  • Understanding leadership 

IT'S TOUGH AT THE TOP

 EXECUTIVE LEVEL TRAINING

 

Being a partner or director at a professional services firm can be as challenging as it is rewarding. Our interactive tough at the top training workshops are intended to maximise performance and get the most from your firm's strategy. These executive-level workshops work best alongside executive coaching to truly help you play at your best. Workshops include:

 

  • Client management

  • Consultative selling 

  • How to conduct relationship reviews 

  • Growth mindsets 

  • Managing diverse teams

  • Personal branding and impact 

  • Thought leaderships - how to excel

 

DIVERSITY & INCLUSION TRAINING

We believe that creating a culture of belonging is good for professionals, good for firms and good for client relationships.  It is more than just an issue for HR. 

Delivering diversity & inclusion training

 

Our diversity and inclusivity workshops take you on a journey of discovery, helping you to understand the what, why and how of diversity.

 

We think about the different definitions of diversity, explore the concept of cognitive diversity and consider why this is so important. We think about the business case for diversity and uncover the various ways that clients are setting the agenda. Finally, we can work with you to give practical steps on how you can embrace diversity in your teams.   

We work with diversity consultants and team coaches to help our clients create environments where more people can say that they belong, to help you to truly thrive and succeed, as individuals, and as a whole. 

 

LATEST BLOG POSTS