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Whether you’re managing a team, delivering client feedback, or trying to uphold standards without damaging morale, knowing how to hold space for discomfort and steer the conversation with care is an essential skill.

One of the first things you learn in law school is the 'eggshell skull rule': if you harm someone, you’re responsible for all the damage,...

In professional services firms, getting professionals engaged in business development matters. The firms that grow consistently and sustainably are those where all professionals, not just a select few, are doing some form of business development. So why is it so difficult to get people involved? And what can firms do to change that? These were the questions explored in a recent PSMG session led by Claire Rason of Client Talk.

Can you teach our professionals Business Development? This is a question we often hear. This article, the third and final one in our...

"Can you teach the professionals in my firm Business Development?"  It’s a question we hear time and time again, and the answer is a...

Successful business development doesn’t happen by chance; it requires a deep understanding of client needs, a clear strategy, and...

This article delves into the layers of comprehension necessary for advisors to connect deeply with their clients, from grasping the broader

In the competitive world of professional services, showcasing your skills is key to success. Let's delve into why selling yourself is...

In this article we explore what the key skills that coaches have are, and why they are key human-skills that professional services firms...

Training budgets should deliver results. Sadly, with one-and-done training still so prevalent, the longer-term results are too far out of re