TFT Consultants Case Study

- SKILLS TRAINING -

CHALLENGE

TFT Consultants are an independent property consultancy with offices located across the UK. The firm is focused on developing its professionals at all levels and understands the importance of constant training and development. The firm approached us to launch a presentation skills programme that would not only increase confidence in professionals but which would create a buzz and generate interest beyond those who participated.

WHAT WE DID

Client Talk developed a programme of training and coaching which could be delivered to an initial cohort of professionals. The programme included training delivered by behaviorists and actors. After an initial kick-off session, we devised a learning journey that spanned several months and which focused on developing skills and harnessing peer support. This was key to success. Informal peer coaching is something that is readily accessible within firms and we wanted to give participants the skills to tap into this free resource at every opportunity.

RESULTS

Participants completed a series of challenges at the end of the programme, delivering presentations both internally and to clients. The confidence that participants had to present grew over the course of their journey with us. These results were seen by others outside the cohort.

AT A GLANCE

Engaging senior professionals
Behavioural Change
Developing skills & harnessing peer support
Increased team confidence

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OUR CLIENTS

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WHAT OUR CLIENTS SAY

RAYA BLAKELEY-GLOVER
GLOBAL HEAD OF BUSINESS DEVELOPMENT
BIRD & BIRD

You are both excellent presenters and did a great job of getting the audience involved and driving engagement. Your experience and background help you to provide real-life examples and anecdotes/case studies that resonate with attendees"

I am very pleased to have Client Talk retained as our client listening and feedback provider. The service is professional, well thought through, quick turnaround, and provides valuable data for our business. completely tailored to us.

I've used a variety of providers but Client Talk is, by far, one of the best I've worked with, and will continue to not only use their service but recommend to our clients..

It was great to work with Claire on this project. It was a big project with tight deadlines. Claire was brilliant at project management; came up with great ideas and moderated her sessions with skill.