Join us at Henley Business School on Thursday 23rd April 2026 for a special Client Listening & CX Away Day, bringing together professionals with a passion for client listening and CX. Led by Anna and Claire, the day will explore our Gather – Reflect – Act approach, with coaching-informed workshops and honest conversations.
MEET YOUR HOSTS
WHAT YOU CAN EXPECT
This isn’t your typical conference. It’s a chance to pause from the day-to-day and go beyond the what of client listening to tackle the how:
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How to run programmes that gather meaningful insight
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How to translate what you hear into actions that make a difference
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How to influence internally and build momentum
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How to embed listening into your firm’s wider strategy
Whether you’re shaping firm-wide strategy or just starting to spark internal conversations, you’ll find sessions designed to meet you where you are, with a rich mix of coaching-informed workshops, peer discussions and space to reflect. Alongside this, there’ll be the chance to pause, reconnect with your purpose, and learn from others who are walking a similar path. It’s not a just conference, it’s a conversation. One that will leave you energised to take your client listening to the next level.
