TURNING INSIGHT INTO ACTION, TOGETHER

Client Talk is a coaching powered consultancy bringing together expert consultants and accredited coaches.

MEET OUR CORE TEAM

Director

CLAIRE RASON

Claire Rason is the founder of Client Talk. She's a consultant and an accredited coach, and has worked in, or alongside, professional services firms for over 20 years. Claire is passionate about bringing the power of active listening and diverse thinking to professional services firms.

CONTACT CLAIRE FOR:

Bespoke training for your professionals
Business development support
Coaching (1:1 and team)
Client listening
Diversity & inclusion
LEGO® SERIOUS PLAY®
Supporting you with growth and change
Public speaking opportunities
A chat!

OUTSIDE THE DAY JOB:

Claire is an author, as well as a Mum of four children so can usually be found in a car taking one of them somewhere! When she isn't doing that she loves to entertain, put her feet up with a book and a glass of wine, or just put her feet up!

Director

ANNA LAKE

Anna has spent the last 20 years working in and with professional services firms. She was part of Deloitte’s marketing team before spending almost five years at BDO where she was latterly responsible for the firm’s ‘Exceptional Client Service’ agenda.

Anna now works with firms of all sizes on client listening and client experience strategy across the UK and internationally.

CONTACT ANNA FOR:

Client listening
Client experience strategy
Connecting Client listening with marketing Strategy
Workshops

OUTSIDE THE DAY JOB:

Anna lives on the edge of Dartmoor with her husband, two lively sons and even livelier dog. She is usually found ferrying her children to a sporting activity or playing hockey (not very well)!

Operations Manager

ASHLEY BURROW

Ashley brings extensive experience in law firm operations, risk management, and compliance to her role. With over a decade in the legal sector, including Partner-level leadership, she combines strategic oversight with hands-on operational expertise.

Now a non-practising Fellow of the Chartered Institute of Legal Executives (CILEx), her career spanned healthcare regulatory matters, clinical negligence, personal injury, employment law, and litigation, giving her a deep understanding of both client-facing legal work and the operational structures that support it. This dual perspective enables her to design and implement workflows that strengthen compliance, streamline case management, and enhance overall efficiency.

OUTSIDE THE DAY JOB:

Ashley lives on the KwaZulu Natal coast in South Africa with her husband and two children. She makes the most of the outdoor lifestyle, spending her spare time horse riding and swimming, When she’s not on the move, you'll usually find her with a good book and some food!

Marketing Manager

EMMA DARK

With over 10 years marketing experience within professional service firms, Emma manages the marketing and communications across Client Talk, bringing the brand to life on social media, the website, newsletters and everything in between.

Working across content, design and digital marketing, Emma helps share Client Talk’s expertise, connect with our network and bring our work to a wider audience.

CONTACT EMMA FOR:

Marketing opportunities
Webinar collaborations
Case studies
Content and communications

OUTSIDE THE DAY JOB:

Emma is a food blogger based in the South West, so you’ll usually find her checking out a new eatery, discovering local food spots and deciding what to order next! She’s also an artist, so when she’s not at her desk, you’ll likely find her in her studio with a paintbrush or pencil in hand!

COACHES, TRAINERS & LISTENERS

DIVERSE

We know the value of diverse thinking. Having a team which supports and respects each other, but at the same time provides each other with challenge makes for better solutions and the best results. We achieve this by collaborating with experts who bring in different points of view to our own. We use coaching to power our project teams and make sure that there is a safe space for all views to be shared, working in collaboration with our clients. It means that together we come up with solutions that none of us could have achieved on our own.

PROFESSIONAL

The listeners, consultants and coaches that we work with are all experts in their fields. Many have portfolio careers, or their own businesses which support a range of professional and non-professional services clients.

These perspectives complement our strengths and focus on professional services firms. This is really important and this marriage helps us to challenge the status quo and bring best practice to professional services firms, whilst all the while having the professional services culture and reality front of mind.

THE BEST FIT

The way we works means that we are not constrained when pulling together teams for our clients, or individuals to deliver for you.

We work with the best person for the job. Some of our team are shown below, but we have a wider network of consultants and coaches that we can bring in as required for projects.

We take the headache of finding the right person away from you!

MEET OUR SPECIALISTS

We work with a trusted network of specialists to help our clients access the expertise they need, when they need it. From complementary skills to specialist knowledge, we bring the right people together to support your goals, tackle challenges and turn insight into action. Every client is different, so we take a flexible approach, connecting you with the right expertise for your needs.

ROB STUBBS

Rob combines strategic insight and extensive transformation delivery experience with a coaching-informed style, to build clarity, coordination, and a focus on impactful outcomes.

With 25+ years leading high-stakes change across retail, supply chain, and tech-enabled businesses, he’s a trusted partner in the room, from boardroom to delivery execution.

EMILY MCGUIRK

Emily combines a background in acting with expertise in presentation, communication and confidence building to help professionals speak with clarity, credibility and impact.

From pitch rehearsals and tender presentations to role plays, Emily equips individuals and teams with practical techniques to communicate confidently when it matters most.

TERESA LEYMAN

Teresa brings 20+ years of experience to her role as Executive, Team & Agile Coach with an MSc in Behavioural Change Psychology and Coaching from Henley Business School.

Her approach combines the latest behavioural research with practical techniques to help teams and individuals increase engagement, effectiveness and creativity, while creating the conditions for meaningful, sustainable change.

MARTIN ANDREASEN

With extensive experience working in senior global roles across a range of international organisation s, Martin brings a genuinely international perspective to his coaching.

He also has experience of P&L accountability, business turnarounds and board-level decision-making, so can share practical insight into the realities of leadership under pressure.

JULIA HEPNER

Julia is a qualified lawyer who helps law firms strengthen relationships with clients, GCs and other professional services firms. Having built a client listening programme from scratch at a Top 100 firm, she also brings agency side experience supporting international law firms to identify growth opportunities.

Julia designs and delivers tailored listening exercises to help firms win, retain and grow clients, as well as understand what needs to change when a client leaves.

MEET OUR LISTENERS, FACILITATORS AND COACHES

Anna Lake and Claire Rason are our principal client listeners. We use the knowledge gained from interviews to shape our offering and to provide the most comprehensive training for our clients making sure our training delivers what your clients actually want!

However, we have further support from listeners who are all professionals and trained to actively listen. They are supported by our own internal client listening training. We can interview in multiple languages, meaning that where you have clients overseas, the cultural nuances aren't lost.

STEPHANIE WHEELER

Stephanie is a leadership and team coach.

She is also a LEGO® SERIOUS PLAY® facilitator and writer. Formerly a solicitor, she has an MSc in Coaching & Behavioural Change from Henley Business School.

Juliet Goyer Client Talk Client Listening Experts

JULIETTE GOYER

Juliette is a competition lawyer, who advises businesses and executives in French and EU competition and distribution law issues.

She is also an executive coach and an EMCC member, as well as being passionate about emotional intelligence and is EQ-I 2.0 certified.

OLIVER HANSARD

Oliver Hansard is a business coach.

When he's not helping businesses with his coaching and commercial knowledge Oliver is a non-executive director and consults on business strategy. He co-hosts the Lawyer's Coach podcast and is the founder of Hansard Coaching.