INSIGHT COMMUNITY
GET MORE FROM YOUR INSIGHTS
Client listening is easier when you have people to share the journey with. Our Insight Community brings together professionals across the professional services sector who have client listening, client experience or client development as all or part of their role.
Alongside paid membership plans, we also offer free monthly drop-in calls, where we create space to step back from the day-to-day, reflect on what you’re doing, share successes, talk through challenges and learn from others facing similar questions.
Whether you’re building a client listening programme from scratch, delivering activity in-house or looking for new ways to turn feedback into action, you’ll find a welcoming space to connect, collaborate and learn.
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A SPACE TO SHARE LEARN AND CONNECT
Our fee monthly community calls are informal, supportive and shaped by the people in the room. They’re an opportunity to:
Share experiences, celebrate successes, discuss what’s working and learn from what others have tried.
Build connections by meeting people in similar roles who understand the opportunities and challenges you face.
Talk through challenges by bringing the questions you’re grappling with and benefit from the experience of others.
Exchange practical advice, share approaches, tools and ideas you can take back to your own firm.
Discover new ideas and hear how other firms approach client listening, client experience and client development.
Reflect on your approach by taking a step back from the day-to-day and considering what you could do differently.
EXPLORE PAST SESSIONS
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Take a look back at some of our previous community calls, exploring the topics, challenges and ideas that matter to those working in client listening, client experience and client development. Each summary offers a glimpse into the conversations, shared experiences and insights from our community.
BEYOND THE FEEDBACK
Save the date for 21 and 22nd April 2027. Taking place at Henley Business School, this experience is for anyone passionate about client listening and CX. Whether you’re shaping firm-wide strategy or just starting to spark internal conversations, you’ll find workshops designed to meet you where you are.
OUR CLIENT LISTENING SERVICES
OUR APPROACH
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GATHER
We listen to your clients, and other stakeholders, capturing honest and valuable insights through independent, conversational interviews.
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Our community provides:
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Client Listening Interviews
Coaching for people who listen in-house
A killer-question bank
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REFLECT
We analyse the feedback, identifying key themes and opportunities to strengthen relationships and improve engagement.
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Our community provides:
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Coaching
Benchmarking
Regular community calls
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ACT
We help you turn insights into action, developing strategies and solutions that drive positive change and grow your business.
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Our community provides:
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Resources
Business Development Audit
Discounts on Training & Coaching
EXPLORE OUR PAID PLANS
INSIGHT ELEVATE
Firms should be able to build strong internal listening capability, as we believe an army of listeners can be a powerful force for good. But insight also grows through shared experience and exposure to best practice.
That’s why our Client Listening Community brings together in-house professionals responsible for client listening, creating a space to learn, connect and collaborate in a supportive, forward-thinking environment.
INSIGHT ACTIVATE
We believe client listening isn’t reserved for large firms with deep pockets. Firms of every size can benefit and our community offering makes that accessible.
Whether you have an established programme or you’re just starting your listening journey, we’re here to support you at every stage.
You'll be connected to in-house professionals responsible for client listening, creating a space to learn, share experiences and grow together.
INSIGHT PARTNER
You can never have too many meaningful conversations with your clients. Some firms choose to listen in-house, others combine internal and external support, and some prefer complete independence. Whatever your approach, our Partner subscription gives you flexibility.
With access to an annual interview bank, you can draw on us when it matters most after a major project, a lost pitch, or a pivotal client moment.
INSIGHT NETWORK
Networks exist to connect firms, sharing knowledge, resources and referrals.
But balancing the quality and quantity of referrals, while sustaining long-term value for members, isn’t always easy.
Our Insight Network subscription is the first of its kind.
It brings networks facing similar challenges together, adding meaningful value for both the network and its members.
INSIGHT COMMUNITY FAQS
Q. Is the Insight Community for you?
A. Absolutely, if you work in a professional services firm and client listening, client experience or client development forms part of your role, or is an area you’re interested in exploring. You don’t need to be a Client Talk client to join us. Whether you manage everything in-house, work with another external provider or are just beginning to explore what client listening could look like for your firm, you’re welcome.
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Q. What if I can’t make a call?
A. We know diaries are busy. If you can’t make a session, we’ll share a high-level overview of the discussion so you can still take away useful ideas. Our calls also operate under the Chatham House Rule, creating a trusted space where people can speak openly and share experiences. We’re also happy to answer questions or point you towards further information where helpful.
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