AFTER THE FEEDBACK LEADERSHIP ACADEMY
MOVE BEYOND FEEDBACK AND LEAD CHANGE THAT LASTS
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Most firms are already gathering feedback but the challenge isn't collecting insight, It's knowing what to do with it. How do you turn client feedback into meaningful action? How do you secure partner buy-in? How do you maintain momentum when competing priorities take over? And how do you build a programme that creates lasting change rather than another report that sits on a shelf?
After the Feedback has been designed to help answer those questions. Created specifically for professionals responsible for client listening, client insight and client experience within professional services firms, the Academy combines practical learning, peer support and coaching-informed development to help you strengthen your influence, grow your confidence and increase the impact of your work. Because gathering feedback is only the beginning. Real value comes from what happens next.
WHO IS IT FOR?
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The Academy is designed for professionals who:
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Lead or support client listening programmes
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Have responsibility for client insight or client experience
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Are looking to increase engagement from partners and senior stakeholders
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Want to turn insight into action more effectively
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Are building or scaling client listening capability within their firm
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Want to develop their leadership, influence and communication skills alongside their technical expertise
Whether client listening is your full-time role or one part of a broader remit, the Academy will help you build the skills and confidence needed to create meaningful change.
WHAT WE WILL COVER
LEAD YOURSELF
Strong programmes need strong leaders. The Academy will help you build the confidence, clarity and credibility needed to influence others and lead effectively. You'll develop greater self-awareness through reflective leadership, strengthen your resilience when navigating challenges, learn how to manage difficult conversations, and gain a deeper understanding of your own leadership style and impact.
LEAD THE PROGRAMME
Collecting insight is only the beginning. You'll learn how to build a compelling business case for client listening and CX initiatives, turn feedback into meaningful action, and prioritise opportunities that will deliver the greatest impact.
We'll also explore how to measure progress, demonstrate value, and communicate the success of your programme in a way that engages stakeholders and maintains momentum.
LEAD THE FIRM
Creating lasting change requires more than great ideas. The Academy will help you influence partners and senior stakeholders, build engagement across teams and functions, and embed listening more deeply into firm strategy. You'll learn how to create momentum, encourage wider ownership, and drive sustainable change that delivers better outcomes for clients while strengthening your firm's long-term approach to client experience.
WHAT MAKES IT DIFFERENT?
Unlike generic leadership programmes or client experience training, After the Feedback has been built specifically for the realities of professional services firms.
We understand the challenges of partnership structures, stakeholder management, competing priorities and securing buy-in for change. That's why the Academy combines:
Built for professional services:
Created specifically for the realities of professional services firms, including partnership structures and stakeholder management.
Leadership development:
Develop the confidence, resilience and self-awareness needed to lead change, navigate challenges and build credibility within your firm.
Practical, not theoretical:
Focused on real-world challenges, practical tools and immediate application, not generic leadership models that stay in the classroom.
Influence & communication:
Strengthen your ability to engage stakeholders, secure buy-in, manage difficult conversations and create momentum around insight.
Technical expertise:
Learn how to build stronger client listening and CX programmes, create action plans, demonstrate impact and drive continuous improvement.
Peer learning & support:
Join a cohort of professionals facing similar challenges, sharing experiences, testing ideas and learning from one another.
PROGRAMME STRUCTURE
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The After the Feedback Leadership Academy has been designed to fit around busy professional services careers while providing the consistency and support needed to create meaningful progress.
Rather than a one-off training course, the Academy combines structured learning, peer support and ongoing reflection throughout the year. Each element has been carefully designed to help participants build confidence, strengthen their leadership skills and apply their learning directly to the challenges they face within their firms.
By blending expert-led development sessions with opportunities to learn from peers and industry leaders, participants will leave with practical ideas, fresh perspectives and a clear plan for turning insight into action.
WHY NOW?
BECAUSE INSIGHT ONLY CREATES VALUE WHEN IT LEADS TO ACTION
Many firms are listening. But far fewer are turning what they hear into meaningful, measurable change.
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The firms creating the greatest competitive advantage aren't necessarily collecting more feedback. They're better at interpreting insight, influencing stakeholders and translating learning into action. And that's where the Academy comes in.
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If you're ready to move beyond feedback and build a programme that delivers lasting impact, we'd love to hear from you.