VIDEOS

Anna Lake goes back to basics and discusses some of the fundamental elements needed to run an effective client listening programme

In this episode, Claire Rason sits down with Helen Burness, a trailblazer in legal marketing, founder of Saltmarsh Marketing, and co-founder of Helen Squared. Helen shares her remarkable journey from tech PR to big law, through Chambers, and into the realm of legal consultancy. With candid reflections on culture shock, hierarchy, and the challenges of being a woman in law, Helen opens up about the intentional career moves that shaped her path, including her pivotal role in building flexible legal models and her involvement in the She Breaks the Law movement.  With insights into personal branding, the power of LinkedIn, and how social media is democratising legal marketing, this is a must-listen for anyone passionate about change, inclusion, and innovation in law. The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)  

In this episode, Claire sits down with James Smither, Global Head of Risk Management at Freshfields and founder of the Legal Neurodiversity Network (LNN). ​James shares his unconventional journey into law and offers a candid look at how law firms approach risk, and discusses why a more holistic, forward-looking model is essential in today’s climate of geopolitical uncertainty, AI disruption, and shifting social expectations. The conversation then pivots to James’s personal and professional passion: neurodiversity. As both a parent carer and someone diagnosed with autism and ADHD, James brings a deeply human lens to the challenges and opportunities facing neurodivergent individuals in law.  From myth-busting stereotypes to practical steps law firms can take to support neurodivergent talent and parent carers, this episode is a must-listen for anyone committed to building a more empathetic, resilient, and future-ready legal profession. The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)  

In this eye-opening episode, Claire Rason sits down with behavioural scientist and coach Martin Andreasen, co-founder of B-Contagious, a company shaking up the world of psychometrics. Together, they dive into the psychology of lawyers and ask: Do legal professionals share a personality type, or are they simply shaped by their environment? You’ll hear: why context matters; how self-awareness can be a game-changer for personal and team performance; and, what it really means to “thrive” in the legal profession. This episode invites you to reflect on your own journey and discover how understanding yourself can help you lead others more effectively. The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)  

We have a wonderful client listening programme – but partners will only put their best clients forward. Partners are happy with the concept of client listening, they just don’t want to ask their clients. We have had some challenging feedback – how do we make sure that the right people listen? Sound familiar? This video shows how culture can impact how well we listen to our clients.

Too busy to watch? You can find a summary in the following article - https://www.clienttalk.co.uk/post/mastering-difficult-conversations-coaching-strategies-to-empower-teams-and-individuals

What does it really take to thrive as a female lawyer in today’s legal world? In this heartfelt and honest episode, Claire Rason is joined by Rachel Spink, Employment Law Partner at Gunnercooke LLP and Founder of the Female Lawyer’s Club. Rachel opens up about her personal journey through the legal profession, sharing the lessons, challenges, and breakthroughs that shaped her path. Tune in for: a candid conversation on perfectionism and how it shows up in legal careers; insights into building confidence in a high-pressure profession; and real talk about the work-life juggle and what balance truly means. The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)  

What if the key to a more fulfilling legal career isn’t a new job, but a new mindset? ​In this inspiring episode, Claire Rason is joined by Marcus Norton, a former lawyer turned coach, who now works with purposeful people and organisations to help them thrive. Marcus shares his own journey of stepping away from the traditional legal path and into a career built around meaning, impact, and - yes - fun.  Listen in as they explore: the concept of “choice points” and how to spot them in your career; why fun isn’t frivolous; and how lawyers can begin to coach themselves toward clarity, confidence, and change The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)  

Is the traditional path into law still the best one, or is it time for a radical rethink? ​In this episode, Claire Rason is joined by Patrick McCann, Chief Executive of the City of London Law Society and Co-CEO of City Century, and Joanna Hughes, award-winning advocate for solicitor apprenticeships and fellow Co-CEO of City Century. Together, they unpack how solicitor apprenticeships are reshaping the legal profession from the ground up. ​Tune in to explore: how apprenticeships are widening access and breaking down barriers; why the legal industry needs to challenge outdated norms; and, what the future of legal careers could look like -with diversity, inclusion, and innovation at the core. ​Whether you're a legal leader, aspiring solicitor, or just curious about the evolution of the profession, this episode is a must-listen for anyone invested in making law more accessible and future-ready. To find out more about City Century you can go to: https://citycentury.co.uk/ https://www.linkedin.com/company/city-century-careers/ https://www.tiktok.com/@citycenturycareers https://www.instagram.com/citycenturycareers/?hl=en The Lawyer's Coach is brought to you by Client Talk (https://www.clienttalk.co.uk/)