Nov 7, 2021CLIENT LISTENINGTop 5 trends in client listening programmesIf 2020 was listening for the moment, and 2021 was listening for the new normal, we believe that 2022 is going to be listening for the...
Oct 20, 2021COACHINGThe value in collaboration: There's only so much you can do on your ownThe title to this article sums up collaboration for me. There is only so much you can do on your own. When we collaborate we see more, we...
Jan 27, 2021CLIENT LISTENINGHow to get a client listening programme up and runningWith in-person events having been cancelled and informal opportunities to meet and speak to clients few and far between, many firms are usin
Oct 21, 2020CLIENT LISTENINGClient listening: Sugar coating feedbackWe have all been there. We have something to say. We know that delivering the message will be of value to the client and to the...