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London View

TEAM COACHING CASE STUDY

- TEAM COACHING -

CHALLENGE

We were engaged by a multi-award-winning media agency, who constantly strive to do better. They got in touch with us to help work with their team to build a business development culture to make sure that they continually deliver for their clients.

 

They wanted us to focus on how their team could continue to strengthen relationships with clients and help them be seen as a professional services firm, rather than an agency.

 

WHAT WE DID

Client Talk created a six month learning journey for our client. Mindful of their objectives and budget, we created a journey that combined training, coaching and self-reflection. We sought to create learning groups that could be a constant source of support and which would serve as a way to increase return on investment, through peer learning and reflection.

We wanted participants to come away with a deeper understanding of the following:

 

  • Influence – what is means and how it can be used with clients and teams

  • Trust – what does it really means to be a trusted advisor and how can this lead to deeper relationships

  • Leadership – increased self-awareness of leadership styles and what this means for client relationships

The programme started with a full-day session which involved bringing the whole team together for a LEGO® SERIOUS PLAY® session and C-Me workshop. This built the foundations for the programme and helped the team to create communication charters. It also started to shape a deeper understanding of colleagues and introduced self-awareness as a focus.

 

We then embarked on a programme, which saw us deliver shorter peer-level workshops. These were a combination of skills-based learning and coaching. We were focused on achieving our client's objectives, as well as developing an enhanced culture of learning.

RESULTS

Participants reported having increased self awareness at the end of the programme. They also saw a collective understanding of what it means to be a trusted advisor and how to develop the skills to deliver for their clients.

AT A GLANCE

  • LEGO® SERIOUS PLAY®

  • Coaching

  • C-Me

  • Learning Journey

  • Professional Services Business Development

OUR CLIENTS

WHAT OUR CLIENTS SAY

All Hands In
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RAYA BLAKELEY-GLOVER
GLOBAL HEAD OF BUSINESS DEVELOPMENT
BIRD & BIRD

You are both excellent presenters and did a great job of getting the audience involved and driving engagement. Your experience and background help you to provide real-life examples and anecdotes/case studies that resonate with attendees"

Man Listening to Headphones
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I am very pleased to have Client Talk retained as our client listening and feedback provider. The service is professional, well thought through, quick turnaround, and provides valuable data for our business. completely tailored to us.

I've used a variety of providers but Client Talk is, by far, one of the best I've worked with, and will continue to not only use their service but recommend to our clients..

London City
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It was great to work with Claire on this project. It was a big project with tight deadlines. Claire was brilliant at project management; came up with great ideas and moderated her sessions with skill.

YASEMIN BAIRD
MARKETING DIRECTOR
MONTAGU EVANS
BEN KENT
FOUNDING DIRECTOR
MERIDIAN WEST
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