Client Talk created a six month learning journey for our client. Mindful of their objectives and budget, we created a journey that combined training, coaching and self-reflection. We sought to create learning groups that could be a constant source of support and which would serve as a way to increase return on investment, through peer learning and reflection.

​

We wanted participants to come away with a deeper understanding of the following:

 

• Influence – what is means and how it can be used with clients and teams

• Trust – what does it really means to be a trusted advisor and how can this lead to deeper relationships

• Leadership – increased self-awareness of leadership styles and what this means for client relationships

​

The programme started with a full-day session which involved bringing the whole team together for a LEGO® SERIOUS PLAY® session and C-Me workshop. This built the foundations for the programme and helped the team to create communication charters. It also started to shape a deeper understanding of colleagues and introduced self-awareness as a focus.

 

We then embarked on a programme, which saw us deliver shorter peer-level workshops. These were a combination of skills-based learning and coaching. We were focused on achieving our client's objectives, as well as developing an enhanced culture of learning.