If 2020 was listening for the moment, and 2021 was listening for the new normal, we believe that 2022 is going to be listening for the...

“I just don’t have the time”. How many times have you heard this from professionals who are just too busy to do business development? And...

It is two years since Client Talk was formed. We started with a vision to change the conversations that professional services firms are...

For many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...

The start of every year brings renewed enthusiasm. For many professional services firms it is the start of the new financial year, but...

When clients talk, we should listen. What clients say should be central to our strategy and the way we provide our services. The insight...