Nov 7, 2021CLIENT LISTENINGTop 5 trends in client listening programmesIf 2020 was listening for the moment, and 2021 was listening for the new normal, we believe that 2022 is going to be listening for the...
Sep 23, 2021BUSINESS DEVELOPMENTHow to find the time to do Business Development“I just don’t have the time”. How many times have you heard this from professionals who are just too busy to do business development? And...
Aug 8, 2021CLIENT LISTENINGHonest conversations and professional services firmsIt is two years since Client Talk was formed. We started with a vision to change the conversations that professional services firms are...
May 10, 2021CLIENT LISTENINGThe importance of using informal feedback in your client listening programmesFor many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...
Jan 5, 2021MARKETINGValue propositions: Unlocking the power!The start of every year brings renewed enthusiasm. For many professional services firms it is the start of the new financial year, but...
Nov 18, 2019CLIENT LISTENINGClient listening 101: What's your listening style?When clients talk, we should listen. What clients say should be central to our strategy and the way we provide our services. The insight...