Apr 19, 2023CLIENT LISTENINGUsing client interviews to enhance the client journeyThere is a lot of mystery surrounding Client Journey Mapping and a corresponding reluctance to go out and ask clients about it. We have...
Aug 9, 2022CLIENT LISTENINGIn legal there is no such thing as sales In this article, we explore why law firms shy away from selling and discover the key ingredients to shifting perceptions. Sales is a word...
Oct 2, 2020CLIENT LISTENINGClient listening: Recording interviewsDo you record your interviews? This question is one that is often asked. At first glance it is a question that should be relatively...