Aug 8, 2021CLIENT LISTENINGHonest conversations and professional services firmsIt is two years since Client Talk was formed. We started with a vision to change the conversations that professional services firms are...
May 10, 2021CLIENT LISTENINGThe importance of using informal feedback in your client listening programmesFor many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...
Oct 2, 2020CLIENT LISTENINGClient listening: Recording interviewsDo you record your interviews? This question is one that is often asked. At first glance it is a question that should be relatively...
Mar 9, 2020CLIENT LISTENINGDeveloping strategy from client feedback programmesThe benefits of client feedback programmes are well known. The results can help improve decision making, they can help a firm identify...
Aug 15, 2019CLIENT LISTENINGClient listening: How is your brand perceived?Branding often stops at a firm's logo and the colour palette set out in the brand guidelines. Sometimes consideration extends to the...