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First impressions fade: The cost of a short-sighted client journey

First impressions fade: The cost of a short-sighted client journey

First impressions fade: The cost of a short-sighted client journey

May 29

Client Listening: Why Culture is the Missing Piece

Client Listening: Why Culture is the Missing Piece

Client Listening: Why Culture is the Missing Piece

CLIENT LISTENING

May 22

BD Blueprint

BD Blueprint

A Blueprint for BD Training: Mindset, Culture and Resources

BUSINESS DEVELOPMENT

Apr 7

The Client Listening Elephant: getting partners to say yes and mean it!

The Client Listening Elephant: getting partners to say yes and mean it!

The Client Listening Elephant: getting partners to say yes and mean it!

CLIENT LISTENING

Apr 7

Communication: The foundation of great CX behaviours, systems & processes

Communication: The foundation of great CX behaviours, systems & processes

Communication: The foundation of great CX behaviours, systems & processes

Mar 30

Is benchmarking a unhealthy obsession?

Is benchmarking a unhealthy obsession?

Is benchmarking a unhealthy obsession?

CLIENT LISTENING

Mar 17

Creating a Blueprint for BD Training: BD Skills and Super Skills

Creating a Blueprint for BD Training: BD Skills and Super Skills

Creating a Blueprint for BD Training: BD Skills and Super Skills

BUSINESS DEVELOPMENT

Mar 10

Processes, Systems, Behaviours: The Building Blocks of Exceptional Client Service

Processes, Systems, Behaviours: The Building Blocks of Exceptional Client Service

Processes, Systems, Behaviours: The Building Blocks of Exceptional Client Service

Feb 28

Client Talk and Anna Lake Insight Announce Merger to Enhance Client Listening and Training Services

Client Talk and Anna Lake Insight Announce Merger to Enhance Client Listening and Training Services

Client Talk and Anna Lake Insight Announce Merger to Enhance Client Listening and Training Services

Feb 27

Creating a Blueprint for Business Development Training: The Stakeholder Square©

Creating a Blueprint for Business Development Training: The Stakeholder Square©

Creating a Blueprint for Business Development Training: The Stakeholder Square©

BUSINESS DEVELOPMENT

Feb 25

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