Claire Rason was recently invited to join Matt Baldwin, editor of The Professionals, to speak about all things Client Feedback and Client...

If 2020 was listening for the moment, and 2021 was listening for the new normal, we believe that 2022 is going to be listening for the...

It is two years since Client Talk was formed. We started with a vision to change the conversations that professional services firms are...

For many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...

Do you record your interviews? This question is one that is often asked. At first glance it is a question that should be relatively...

The benefits of client feedback programmes are well known. The results can help improve decision making, they can help a firm identify...

Branding often stops at a firm's logo and the colour palette set out in the brand guidelines. Sometimes consideration extends to the...