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    Client feedback: The importance of consistency
    • Feb 6
    CLIENT LISTENING

    Client feedback: The importance of consistency

    Claire Rason was recently invited to join Matt Baldwin, editor of The Professionals, to speak about all things Client Feedback and Client...
    Top 5 trends in client listening programmes
    • Nov 7, 2021
    CLIENT LISTENING

    Top 5 trends in client listening programmes

    If 2020 was listening for the moment, and 2021 was listening for the new normal, we believe that 2022 is going to be listening for the...
    Honest conversations and professional services firms
    • Aug 8, 2021
    CLIENT LISTENING

    Honest conversations and professional services firms

    It is two years since Client Talk was formed. We started with a vision to change the conversations that professional services firms are...
    The importance of using informal feedback in your client listening programmes
    • May 10, 2021
    CLIENT LISTENING

    The importance of using informal feedback in your client listening programmes

    For many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...
    Client listening: Recording interviews
    • Oct 2, 2020
    CLIENT LISTENING

    Client listening: Recording interviews

    Do you record your interviews? This question is one that is often asked. At first glance it is a question that should be relatively...
    Developing strategy from client feedback programmes
    • Mar 9, 2020
    CLIENT LISTENING

    Developing strategy from client feedback programmes

    The benefits of client feedback programmes are well known. The results can help improve decision making, they can help a firm identify...
    Client listening: How is your brand perceived?
    • Aug 15, 2019
    CLIENT LISTENING

    Client listening: How is your brand perceived?

    Branding often stops at a firm's logo and the colour palette set out in the brand guidelines. Sometimes consideration extends to the...

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