With in-person events having been cancelled and informal opportunities to meet and speak to clients few and far between, many firms are usin

2020 has been a year that we will not forget. It is probably not the first year that those words have been uttered, we have a feeling...

We have all been there. We have something to say. We know that delivering the message will be of value to the client and to the...

Do you record your interviews? This question is one that is often asked. At first glance it is a question that should be relatively...

Your firm has just closed a deal. Someone is tasked with writing the press release. They start in the traditional manner. Partner A is...

There are many biases that exist. Understanding that they exist and noticing when they might be at play can help you to be better able

When I was invited to write about client listening, something I feel passionately about, I decided to go back to basics. I stumbled by...

I have been speaking to General Counsels at a range of firms to find out what they want from their external advisers in the coming months...

The benefits of client feedback programmes are well known. The results can help improve decision making, they can help a firm identify...

Marketing and business development teams in professional services firms are grappling with the client journey map. Many are wondering how...