Insight Community Client Listening and CX Event
Thu 23 Apr
|Greenlands
Join us at Henley Business School for a special Client Listening & CX Away Day, bringing together professionals with a passion for client listening and CX. Led by Anna and Claire, the day will explore our Gather – Reflect – Act approach, with coaching-informed workshops and honest conversations.
Time & Location
23 Apr 2026, 10:00 – 16:30
Greenlands, Greenlands, Henley-on-Thames RG9 3AU, UK
About the event
Henley Business School | 23 April 2026 | Optional Overnight Stay
Set within the beautiful, reflective grounds of Henley Business School, this day will give you the space to step away from day-to-day pressures and reconnect with the purpose and potential of your firm's client listening programme. Whether you’re leading strategic programmes or just starting to influence internal conversations, this event is for you.
The focus? Practical, honest conversations and meaningful action.
Led by Claire Rason and Anna Lake, the day will centre around our Gather – Reflect – Act framework, with a mix of workshops, coaching-informed sessions, and peer-led discussion. We’ll go beyond the ‘what’ of client listening to tackle the ‘how’ - how to influence internally, how to translate insight into action, and how to embed listening at the heart of your firm’s strategy.
Expect sessions that balance:
External focus: How to run effective programmes and gather meaningful feedback.
Tickets
Non-Member Early Bird
Sale ends
31 Dec, 16:30
Early Bird Rates apply until the end of 2025
£250.00
+£50.00 VAT
+£7.50 ticket service fee
Non-Member Standard Ticket
£350.00
+£70.00 VAT
+£10.50 ticket service fee
Total
£0.00