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Why CX is rising on the agenda
Tue 17 Jun
|Online Event
Client Experience isn't new, however, the focus that firms are placing on it is.
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Time & Location
17 Jun 2025, 12:30 – 13:30
Online Event
About the event
Client Experience: what is it, and why it is time that your firm embraced it
Recent research conducted among marketing leaders of professional services firms shows ‘making improvements to client experience’ was among the highest concern for over 1/3 of respondents, topping the list of competing priorities for firms.
In our own work, we find that whilst most firms are listening to their clients, many are still stuck on the ‘so what?’ They find it difficult to turn the insight into action and use the data to elevate their clients’ experience.
Join us for a free webinar which will look at:
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