What is a listening culture?
Wed 21 May
|Online Event
As Client Listening becomes the norm, we explore the foundation that supports all programmes: culture.
Time & Location
21 May 2025, 12:30 – 13:30
Online Event
About the event
Unlock the Power of Client Listening: Transforming Culture for Success
We all know the famous saying: "Culture eats strategy for breakfast." But have you ever considered how this applies to client listening? In more ways than one, the culture within your firm can make or break your client listening programme.
Join us as we delve into the heart of client listening. Many firms shy away from listening to a representative sample of their clients due to a fear of feedback. Others struggle because they just don't have a culture that rewards constructive criticism. Add to the mix peculiarities in the personality types of some professionals and you end up with a data set skewed towards longstanding and happy clients.
In this webinar, Claire Rason, Director of Client Talk and a Senior Practioner level coach, will help you:
Identify the Signs: Learn how to recognise the hallmarks of a thriving listening…