Nuts & Bolts of Effective Client Listening Interviews
Wed 28 Jan
|Online Event
Join us for an interactive webinar designed to help you master the art of client listening. Whether you’re just starting out, or looking to sharpen your skills, this session will equip you with practical strategies to get the most value from your conversations.
Time & Location
28 Jan 2026, 12:30 – 13:30
Online Event
About the event
Webinar: The Nuts & Bolts of an Effective Client Listening Interview.
Unlock the Secrets to Powerful Client Listening Interviews with Anna Lake. Join us for an interactive webinar led by Anna Lake, Client Listening and CX expert. Whether you’re new to interviewing or looking to refine your approach, Anna will share practical tools to help you get the most value from every conversation.
You’ll learn how to:
Set up for success – from selecting clients and preinterview prep, to creating the ideal environment
Run effective interviews – build rapport, handle short answers, and know when to dig deeper
Navigate challenges – working with reluctant clients, happy clients, and difficult conversations