Client Listening Training - what do you need to know?

Webinar: Client Listening Training

How can the same piece of internal feedback be both good and bad? Why does your philosophy matter when you engage in client listening training? What happens if there is a mismatch between what you are looking for and what your team is expecting?

In client‑listening work, the questions you ask are only half the story. Expectations, internal narratives, and the mindset your team brings to the conversation all influence what is heard and what is missed.

Since founding Client Talk in 2019, Claire has trained teams across professional services to listen with intention, curiosity, and clarity. In this webinar, she shares what she has learnt, including how to design training that aligns with the real objectives of a listening programme and how to create the conditions for genuine, actionable insight.

In this webinar, Claire Rason will unpack why:

• The same internal feedback can be interpreted in multiple,…