Client Talk

We have written about the Client Listening Elephant before. We showed how it is often psychological safety that gets in the way of partners truly buying into client listening. However, the partner’s office isn’t the only room that the elephant sits in. In this article, we will show you that a lack of psychological safety is one of the biggest factors which can get in the way of learning. The elephant, it turns out, is just as powerful when sitting in the classroom. What you would hope to...

Soft skills are soft no longer – they are increasingly becoming the key to success.

Welcome to The Happy Client! Written by our Director, Anna Lake , this monthly newsletter shares insights, ideas and inspiration to help you build stronger client relationships and create move value for your business. If you're not already subscribed, click here to never miss an issue! As we head into 2026, there’s a noticeable shift in how firms are thinking about client listening. After years of adding tools, dashboards, and processes, many are now pausing to ask a more fundamental...