Client Talk

Welcome to The Happy Client! Written by our Director, Anna Lake, this monthly newsletter shares insights, ideas and inspiration to help you build stronger client relationships and create move value for your business. If you're not already subscribed, click here to never miss an issue! Summer is often when client experience is tested most as people are away, and teams are stretched. However, for clients, the need for clarity, reassurance and responsiveness does not pause just because someone...

In Part 1 of this two part series, I explored the dilemma that firms are facing right now; where to focus their development. There is a race to adopt the best technology, to navigate the use of AI without being left behind. However, this opens up a question: what will clients pay for when they aren’t paying for time? In this second part, I will explore the human skills that firms should also be focused on developing, in parallel to AI, if they want to survive. What human skills do clients...

Many organisations are uncomfortable with that work. They want the outcome without the reflection, the change without the discomfort, or the quick fix rather than the deeper shift. The question is: are you prepared to do the work that others avoid?