Client Talk

Welcome to The Happy Client! Written by our Director, Anna Lake, this monthly newsletter shares insights, ideas and inspiration to help you build stronger client relationships and create move value for your business. If you're not already subscribed, click here to never miss an issue! In most professional services firms, there is a quiet confidence about what clients’ value. It tends to be a strong belief in the quality of technical expertise and a sense that relationships are well embedded...

Welcome to The Happy Client! Written by our Director, Anna Lake, this monthly newsletter shares insights, ideas and inspiration to help you build stronger client relationships and create move value for your business. If you're not already subscribed, click here to never miss an issue! When we talk about client experience, the instinctive response is often to ask only clients for their view. Of course that matters, client insight tells us how things feel at the receiving end. It highlights...

Welcome to The Happy Client! Written by our Director, Anna Lake, this monthly newsletter shares insights, ideas and inspiration to help you build stronger client relationships and create move value for your business. If you're not already subscribed, click here to never miss an issue! In many organisations coaching and client listening sit in different boxes. One is seen as a personal development tool; the other to gather insight and improve client service. But when you look closer, the two...