Managing Key Stakeholders: Client Listening
Wed 27 Aug
|Thorntons Solicitors
We will use Lego Serious Play to explore the challenge of "getting partners to say yes"
Time & Location
27 Aug 2025, 12:00 – 13:30
Thorntons Solicitors, 65 Haymarket Terrace, Edinburgh EH12 5LA, UK
About the event
Join Us for the Launch of our Insight Community in Scotland!
We are excited to invite you to the launch event for our Insight Community, our new subscription offer designed for firms with an interest in CX and Client Listening. During this event, we will delve into one of the most common challenges we hear from our clients: How to get partners to say yes to putting their clients forward. We'll also discuss how to ensure that the clients put forward, are those who will provide valuable and honest feedback, which is crucial for taking your programmes to the next level. In other words, how to say yes to putting forward unhappy clients.
Event Details:
Date: 27 August
Time: 12.00 - 13.30 (registration and refreshments from 1130)
Location: 3rd floor, Citypoint, 65 Haymarket Terrace, Edinburgh EH12 5HD