Lawbox Design Case Study

- strategy -

CHALLENGE

Lawbox Design is an alternative legal services provider. They want to make a difference in the legal profession in order to provide a better experience for the users of legal services. They wanted to have a clear articulation of their offering to make sure that all the work delivered by their consultants was consistent and reflected the brand values and company purpose.

WHAT WE DID

We helped the company have a strategic time-out. We helped them devise a plan that was focused, targeted and provided the best chance for growth.

Specifically, we:

Helped the firm to articulate their key messages, value proposition, target market and vision for the future
Engaged in strategic online workshops to develop the owners’ thinking
Coached the partners to embrace ideas that they had hitherto been reluctant to shout about

RESULTS

The firm rebranded from Lawbox Group to Lawbox Design. They embraced Legal Design and created an offering focused on Legal User Experience (LUX). They have grown year-on-year and attract a range of clients, from exciting start-ups and scale-ups, to house-hold-names looking to engage their customers with a different legal offering. They are making waves in the legal profession.

AT A GLANCE

Strategic time-out
Confidence to pursue something different
Insight

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OUR CLIENTS

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WHAT OUR CLIENTS SAY

RAYA BLAKELEY-GLOVER
GLOBAL HEAD OF BUSINESS DEVELOPMENT
BIRD & BIRD

You are both excellent presenters and did a great job of getting the audience involved and driving engagement. Your experience and background help you to provide real-life examples and anecdotes/case studies that resonate with attendees"

I am very pleased to have Client Talk retained as our client listening and feedback provider. The service is professional, well thought through, quick turnaround, and provides valuable data for our business. completely tailored to us.

I've used a variety of providers but Client Talk is, by far, one of the best I've worked with, and will continue to not only use their service but recommend to our clients..

It was great to work with Claire on this project. It was a big project with tight deadlines. Claire was brilliant at project management; came up with great ideas and moderated her sessions with skill.