ACCOUNTANCY CASE STUDY
- INTERNAL LISTENING -
An accountancy practice based in the heart of London wanted to help their partnership learn and grown. They are a firm that embraces coaching and they are passionate about creating a culture of open feedback and honest conversation. They wanted our help to gather peer feedback from partners.
WHAT WE DID
Using our active listening approach to gathering feedback from key stakeholders, we conducted a series of meetings where we asked partners what they thought of each other. Feedback was handled sensitively and presented in a series of individual reports which set out:
what each partner does well;
their contributions to the partnership team;
team empowerment; and
points for further development and growth.
We were also able to contextualize the feedback with differences across the group in terms of behavioural traits, using the results of psychometric tests.
The individual reports helped increase self-awareness across the partnership. This is a key ingredient to be able to grow as a leader. The culture of the firm meant that these reports then provided a basis for individual coaching, which has helped partners grow and develop further.
AT A GLANCE
WHAT OUR CLIENTS SAY
GLOBAL HEAD OF BUSINESS DEVELOPMENT
BIRD & BIRD
You are both excellent presenters and did a great job of getting the audience involved and driving engagement. Your experience and background help you to provide real-life examples and anecdotes/case studies that resonate with attendees"
I am very pleased to have Client Talk retained as our client listening and feedback provider. The service is professional, well thought through, quick turnaround, and provides valuable data for our business. completely tailored to us.
I've used a variety of providers but Client Talk is, by far, one of the best I've worked with, and will continue to not only use their service but recommend to our clients..
It was great to work with Claire on this project. It was a big project with tight deadlines. Claire was brilliant at project management; came up with great ideas and moderated her sessions with skill.