NEWS AND INSIGHTS

"I read the news today, oh boy"

Using technology to get more from client interviews

Client Talk is a human-centred consultancy. We focus on the people elements that make or break strategies. We advise our clients where...

Client Talk

The future is hybrid, but are firms underestimating what it takes to pull it off?

More and more firms are looking to put on hybrid events rather than face-to-face events but may be underestimating the challenges they...

Client Talk

The importance of using informal feedback in your client listening programmes

For many years, the way that we listened to our clients fell into two camps: either we conducted some sort of survey, or we sent out...

Client Talk

The art of influencing

Claire Rason Much of what we do as marketeers and business developers depends on influencing others. Whether it be trying to tease an...

Client Talk

Is it time we dropped "Alternative" from Alternative legal service providers?

In 2020, the feeling “we will go back to normal”, soon morphed into a discussion about the “new normal”. Fast forward to 2021 and the...

Client Talk

The voice of clients driving change

It is not often that a legal pitch makes the front pages of anything. So, when I first glanced at the article that announced that EasyJet...

Client Talk

How to ensure Legal Design does not become a victim of its own success

Legal design has moved from a being niche discipline practiced by a handful of challenger firms, to the keyword for which everyone wants...

Client Talk

Professional Services Firms – Time to Go Green?

Guest blog: David Lamont is the founder of online community Plastic Free Home and a writer and speaker on environmental topics. He is...

Client Talk

what managing partners need to know about empathy

Empathy and legal services are words that do not always go together. Often seen as something that you either have or you do not, empathy...

Client Talk

It’s not you, it’s me: why we should go beyond being client- centric

Your firm has just closed a deal. Someone is tasked with writing the press release. They start in the traditional manner. Partner A is...

Client Talk

Social media: the authenticity paradox

Many a professional services firm understands the potential value of social media as a channel. There is often a divergence between those...

Client Talk

the case for diverse thinking in law firms

There are numerous statistics about how 1+1 does not necessarily equal 2 where teams are concerned. Intelligent people don’t necessarily...

Client Talk

transformation not innovation

It is not just about the where, it is about the how. A focus on delivering through a certain model, or through or with a certain technology

Client Talk

What drives growth in professional services companies?

What makes a great marketing strategy? What drives growth in profession services firms? We asked the CMOs of professional services firms.

Client Talk in the News

Power in diversity, PM Forum magazine

Behavioural Skills in Post-Covid World, The Business Magazine

Digital Marketing, The Business Magazine

The importance of having a coaching culture in times of uncertainty, The Business Magazine

Interview with Claire Rason in Centrum, the PSMG Magazine

Launch of new concept consultancy The Business Magazine

Launch of Marketing Professionals Network : B4Business, The Business Magazine, TV Property

How to listen with ting, Centrum,The PSMG Magazine

Using technology to get more from client interviews

The future is hybrid, but are firms underestimating what it takes to pull it off?

The importance of using informal feedback in your client listening programmes

The art of influencing

Is it time we dropped "Alternative" from Alternative legal service providers?

The voice of clients driving change

How to ensure Legal Design does not become a victim of its own success

Professional Services Firms – Time to Go Green?

what managing partners need to know about empathy

It’s not you, it’s me: why we should go beyond being client- centric

Social media: the authenticity paradox

the case for diverse thinking in law firms

transformation not innovation

What drives growth in professional services companies?

Client Talk in the News

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Power in diversity, PM Forum magazine

Behavioural Skills in Post-Covid World, The Business Magazine

Digital Marketing, The Business Magazine

The importance of having a coaching culture in times of uncertainty, The Business Magazine

Interview with Claire Rason in Centrum, the PSMG Magazine

Launch of new concept consultancy The Business Magazine

Launch of Marketing Professionals Network : B4Business, The Business Magazine, TV Property

How to listen with ting, Centrum,The PSMG Magazine